Trengo alternative: Lonca vs Trengo
Short answer: if you need WhatsApp today, or website live chat and SMS, Trengo is the more ready-made product. If you're a small team, don't want to pay per conversation, and want internal team chat, task boards and a CRM in the same app, Lonca is the better fit.
At a glance
| Feature | Lonca | Trengo |
|---|---|---|
| Pricing model | Per user: $19 (Professional) · $39 (Enterprise) per month | Per package: Boost €299/month (10 users, ~500 conversations/month), Pro €499/month (20 users, ~1,500 conversations/month); billed yearly |
| Conversation cap | None; no per-conversation charges | Yes; €15 per 100 extra conversations, €0.25 per AI conversation |
| Smallest plan | Starts at a single user | Boost: a 4-person team still pays for 10 users |
| Customer channels | Email (Gmail, Microsoft 365, IMAP/SMTP), Instagram, Facebook Messenger, Telegram, phone (Voiso PBX integration). WhatsApp: coming soon | Email, WhatsApp, Messenger, Instagram, website live chat, SMS, phone, TikTok |
| Internal team chat (channels, DMs, threads) | ✓ | @mentions and internal comments inside conversations |
| Task boards (Kanban, list, calendar) | ✓ | Not listed on the pricing page |
| Internal voice calls and screen sharing | ✓ | Not listed on the pricing page |
When to choose Trengo
- WhatsApp is your main channel and has to work from day one.
- You want a live chat widget on your website, SMS or TikTok.
- Your team is around 10 people and your monthly conversation volume stays within the package cap.
When to choose Lonca
- Your team is small and you don't want to pay for seats you don't use.
- You don't want your bill to grow when conversation volume spikes.
- You want customer communication, team chat, tasks and CRM in one app.
- GDPR compliance matters to you.
Trengo pricing and features were taken from trengo.com/pricing in October 2026. Check the official page for current details.