Intercom alternative: Lonca vs Intercom
Short answer: if website and in-app chat, an AI agent and a help center are central to your support, Intercom is the stronger product. If you want customer messages alongside internal team chat, task tracking and a CRM in one app, without per-resolution fees, Lonca is the better fit.
At a glance
| Feature | Lonca | Intercom |
|---|---|---|
| Price per user per month | $19 (Professional) · $39 (Enterprise); two months free on yearly billing | Essential $29 · Advanced $85 · Expert $132 |
| AI | Conversation summaries and reply suggestions with your own OpenAI or Anthropic key; no per-resolution fee | Fin AI agent; $0.99 per resolution |
| Customer channels | Email (Gmail, Microsoft 365, IMAP/SMTP), Instagram, Facebook Messenger, Telegram, phone (Voiso PBX integration). WhatsApp: coming soon | Live chat, email and Messenger included; WhatsApp, SMS and phone billed per use |
| Internal team chat (channels, DMs, threads) | ✓ | Not listed on the pricing page |
| Task boards (Kanban, list, calendar) | ✓ | Not listed on the pricing page |
| Internal voice calls and screen sharing | ✓ | Not listed on the pricing page |
| Customer-facing help center | No | ✓ |
When to choose Intercom
- Your product is a web app and you want to talk to customers inside it.
- You want an AI agent to resolve high-volume questions on its own.
- A help center and knowledge base are central to your support strategy.
When to choose Lonca
- You want customer and internal communication in one app.
- You want to turn a customer message into a task in one click and track it on a board.
- You want your bill to depend on the number of users, not the number of resolved conversations.
- GDPR compliance matters to you, including an immutable audit log of critical actions.
Intercom pricing and features were taken from intercom.com/pricing in October 2026. Check the official page for current details.