Freshdesk alternative: Lonca vs Freshdesk
Short answer: if you run an email-heavy support team and want a knowledge base and customer portal, Freshdesk is a mature option at a similar price. If you want social channels, internal team chat and tasks in one app, Lonca is the better fit.
At a glance
| Feature | Lonca | Freshdesk |
|---|---|---|
| Price per user per month | $19 (Professional) · $39 (Enterprise); two months free on yearly billing | Growth $19 · Pro $55 · Enterprise $89 (billed yearly) |
| Customer channels | Email (Gmail, Microsoft 365, IMAP/SMTP), Instagram, Facebook Messenger, Telegram, phone (Voiso PBX integration). WhatsApp: coming soon | Pricing page lists email and web widget; messaging channels are in the separate Freshdesk Omni product |
| Internal team chat (channels, DMs, threads) | ✓ | Not listed on the pricing page |
| Task boards (Kanban, list, calendar) | ✓ | Not listed on the pricing page |
| Internal voice calls and screen sharing | ✓ | Not listed on the pricing page |
| Knowledge base and customer portal | No | Included in all plans |
When to choose Freshdesk
- Most of your support requests arrive by email.
- You want a knowledge base and portal where customers solve problems themselves.
- You already have a separate tool for internal communication and don't want to change it.
When to choose Lonca
- Customers write from Instagram, Messenger, Telegram and email, and you want all of it on one screen.
- You don't want to split team chat, tasks and customer communication across tools.
- You want to turn a customer message into a task in one click and track it on a board.
- GDPR compliance matters to you.
Freshdesk pricing and features were taken from freshworks.com/freshdesk/pricing in October 2026. Check the official page for current details.