Every channel.
One shared inbox.
WhatsApp, Telegram, Instagram, email and phone — all on one screen. Lonca brings customer conversations, team channels, CRM and tasks into a single workspace. No installs, no maintenance — ready in the cloud.
From a customer question to a finished job — in one place
Lonca unifies three jobs on one platform: talking to customers, talking to your team, and tracking the work. Every feature is designed to genuinely speed up your day.
Every channel's messages in one helpdesk stream
A WhatsApp question, an Instagram DM and an email now merge into one timeline for the same customer. End tab-switching, missed messages and the "who's replying?" confusion.
- Assignment & status — assign conversations to a teammate; track open / pending / closed.
- Unified contact card — one person's full history across every channel in a single view.
- Phone included — calls live in the same stream, with conversation context.
Channels, direct messages and threads
Familiar, fast team chat — with enterprise discipline. Split topics into channels, message one-to-one, open a thread under any message; tame scattered conversations.
- Threads — keep replies out of the main stream, or "also send to channel" to do both.
- Mentions & unread — @name / @role mentions, unread and mention counters.
- Categories & ordering — arrange channels with drag and drop.
Contacts, companies and a timeline for every touch
Everyone you talk to is recorded automatically. Contact and company cards, custom fields for your needs, and a single timeline of every message / call / task.
- Custom fields — add segment, plan, tax ID and more to fit your industry.
- Activity feed — which channel, when, all in one place.
- Linked to the inbox — jump from a conversation to the contact card in one click.
Turn a message into work — Board, List or Calendar
A message that needs an answer is really a task. Convert it in one click; track it on a Kanban board, in a list, or on a calendar. Nothing gets lost in the stream.
- Message to task — the conversation context is attached to the task.
- Three views — Kanban / List / Calendar, same data.
- Assignee & labels — owner, priority and status at a glance.
Measure performance, load and your team
Response time creeping up? Which channel is busiest, which shift is stretched? Inbox, call, task, status and shift reports let you decide with data.
- Response & resolution time — by channel and by team.
- Calls & shifts — see peak hours and workload.
- CSV export — take it into your own spreadsheets.
One-click voice calls and screen sharing
Click into a voice channel and start talking; share your screen or a single window. Clear audio, low latency, right in the browser — no downloads or plugins.
- Click-to-join voice rooms — add voice to any channel.
- Screen / window sharing — spotlight and pop-out supported.
- Runs in the browser — no install, join in one click.
Hit the time you promised, never miss a follow-up
Set an SLA target on any conversation and get warned as the deadline nears. Anchor-based reminders trigger follow-ups like "call again in 3 days" automatically.
- SLA counters — approaching and breached targets show in color.
- Anchor reminders — date-based auto follow-ups like "2 days after delivery."
- Team notifications — reminders reach the right person on time.
Type "/", turn minutes of work into seconds
Turn your frequent replies into templates; call them while typing with /. Dynamic placeholders auto-fill the customer's name, order number and more.
- Slash command — insert instantly with /shipping, /invoice.
- Dynamic placeholders — {name}, {order_no} fill in automatically.
- Consistent voice — the whole team uses the same approved replies.
Roles/permissions, multi-workspace and immutable audit
Who sees and does what — full control with role-based permissions and channel-level overrides. Run multiple workspaces (multi-tenant) from one account; every action is written to an immutable, tamper-evident audit log.
- Roles/permissions + channel override — colored, hierarchical roles; per-channel exceptions.
- Multi-workspace — several workspaces from one login, data isolated.
- Immutable audit — hash-chained, tamper-evident log. Real-time, light/dark, mobile.
Security and compliance,
built into the product.
We host Lonca in the cloud and take on its security. Your data is encrypted in transit and at rest; access is limited by permission; every critical action is written to an immutable audit log. KVKK and GDPR compliance isn't a bolt-on — it's part of the design.
Set up before lunch, reply by the afternoon
Start your trial
Sign up without a card and create a workspace (lonca) for your team. 14 days, all features on.
Connect your channels
Add WhatsApp, Instagram, email and your other channels to one inbox.
Invite your team
Define roles, grant per-channel permissions; everyone knows their place.
Reply and measure
Talk, turn messages into tasks, hit your SLA; keep improving with reports.
Pricing that grows with your team
Per seat, per month. Try free for 14 days — no card required. Pay yearly and get two months free. Billing is handled securely through Paddle.
For teams bringing communication and work into one place.
- Up to 5 users
- Channels, DMs, threads, files, search
- Voice + screen sharing
- Tasks — Kanban / List / Calendar
- Personal Panom dashboard
- Reminders
- Audit log viewing
- 10 GB / seat storage
For omnichannel support and customer operations.
- Up to 20 users
- Everything in Starter
- Omnichannel inbox (email, WhatsApp, Telegram…)
- CRM — contacts, companies, custom fields, activity
- SLA + canned responses
- Reports + shift system
- AI summaries and reply suggestions
- Automatic request parsing (AI intake)
- Google & Microsoft calendar sync
- 5 connected channels (inbox)
- Team & organization dashboards
- 25 GB / seat storage
For organizations that need compliance, scale and central control.
- Unlimited users
- Everything in Professional
- Unlimited connected channels (inbox)
- Audit log export
- SSO soon
- Chatbot widget + Flow engine soon
- Priority support
- 50 GB / seat storage
- Unlimited message history
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Price (seat / month) | $9 | $19 | $39 |
| User (seat) limit | 5 | 20 | Unlimited |
| Channels, DMs, threads | ✓ | ✓ | ✓ |
| Voice + screen sharing | ✓ | ✓ | ✓ |
| Reminders | ✓ | ✓ | ✓ |
| Tasks (Kanban / List / Calendar) | ✓ | ✓ | ✓ |
| Panom dashboard | Personal | + Team/org | + Team/org |
| Omnichannel inbox | — | ✓ | ✓ |
| CRM + custom fields | — | ✓ | ✓ |
| SLA + canned responses | — | ✓ | ✓ |
| Reports + shift system | — | ✓ | ✓ |
| AI summaries & suggestions | — | ✓ | ✓ |
| Automatic request parsing | — | ✓ | ✓ |
| Calendar sync (Google/Microsoft) | — | ✓ | ✓ |
| Audit log viewing | ✓ | ✓ | ✓ |
| Audit log export | — | — | ✓ |
| SSO + Chatbot / Flow (soon) | — | — | ✓ |
| Priority support | — | — | ✓ |
| Connected channels (inbox) | — | 5 | Unlimited |
| Storage (per seat, org pool) | 10 GB | 25 GB | 50 GB |
| Message history | 90 days | 1 year | Unlimited |
During the 14-day free trial all Enterprise features are on · You pay per seat, and each plan caps how many seats it can hold (Starter 5, Professional 20, Enterprise unlimited users) · Storage is granted per seat and pooled across your organization · Two months free on yearly billing.
Questions, answered
How does the free trial work?
Which channels can I connect?
How is payment handled?
Is pricing per seat?
Is my data safe? KVKK and GDPR?
Do I need to install anything?
What does "immutable audit log" mean?
All your team's communication, in one workspace.
14 days free. No card, no install. Sign up and set up your first lonca in minutes.